FREQUENTLY ASKED QUESTIONS

Why do you work on a made to order basis?

We adopt slow fashion - a movement advocating for a holistic manufacturing process in respect to people, environment, animals, and artisans. We avoid mass production and instead focus on slow production. Which means, we are spending time handcrafting your garments to make sure you receive a high-quality product that will last you years.

How are your products sustainable?

We use handwoven khadi cotton which is an eco-friendly fabric. Fabrics are dyed using natural dyes and AZO-free dyes. These dyes are non-toxic and environmentally safe. 

What if I need to exchange something for a different size or color?

Please note that because we work on a made to order basis, our return policy is restrictive. Any size changes after order placement are to be done within 3 days. Please contact us for help with the process.

What do I do if I receive my order in a damaged condition?

We are so sorry that you received your order in a damaged condition. Please contact our customer service through the contact us form or by emailing us at info@ajibyaru.com. For damaged items, we issue a full refund.